Account Deletion Policy
Account Deletion Policy for eConnect Cards App and Website
Effective Date: October 25, 2024
This Account Deletion Policy outlines the guidelines and procedures regarding users’ personal information and how eConnect Cards ("we," "our," or "us") follows in the event the user requests their account to be deleted from the eConnect Cards App platform. This policy informs users about the process, conditions, and implications of permanently deleting their accounts from the platform. This policy clarifies the rights of users to delete their accounts, outlines the steps they need to take, and specifies what happens to their data upon deletion.
1. Overview
eConnect Cards is committed to respecting your privacy and giving you control over your data. This Account Deletion Policy outlines the steps, implications, and terms associated with permanently deleting an account on the eConnect Cards platform.
​
2. User-Initiated Account Deletion
-
Permanent Deletion: When you choose to delete your account, all data associated with your profile, including personal information, card details, saved contacts, and any content you've created, will be permanently erased from our servers.
-
Initiation: Account deletion must be initiated through the eConnect Cards app settings under "Account Management" or by contacting our support team directly at [support email address].
-
Verification: For security purposes, users must confirm their identity by providing account credentials or responding to a verification email before the deletion process begins.
3. Data Retention & Deletion Timeline
-
Immediate Processing: Once confirmed, the deletion process will start immediately. However, it may take up to 90 days to completely remove all data from our servers and backup systems.
-
Irreversibility: Account deletion is irreversible. Once the account is deleted, all data will be permanently removed, and it will not be possible to recover the account or any associated data.
-
Service Access: Users will lose access to all eConnect Cards services and features associated with the deleted account.
4. Data that May Be Retained Temporarily
In certain circumstances, eConnect Cards may retain data temporarily for:
-
Legal Compliance and Audits: Information may be retained if necessary to comply with legal obligations or regulatory requirements.
-
Fraud Prevention and Security: Some account identifiers may be retained temporarily to prevent fraud, ensure security, or troubleshoot issues.
5. Third-Party Data Sharing
If your account information has been shared with third-party services or external entities via the eConnect Cards app, those third parties may have retained your data according to their own policies. Please contact those parties directly to request deletion of any data they may hold.
6. Deletion of Accounts by eConnect Cards
eConnect Cards reserves the right to delete user accounts that:
-
Violate Terms of Service: Accounts found in violation of our terms may be permanently removed, along with associated data.
-
Inactivity: Accounts inactive for an extended period (e.g., 2 years) may be subject to deletion after notifying the user via the registered email address.
7. Requesting Account Deletion
To delete your account, please:
-
Log in to your eConnect Cards account.
-
Navigate to Settings > Profile Information > Delete Account.
-
Confirm your intention to delete by completing the verification steps.
-
For assistance, contact support@econnectcards.com with the subject line "eConnect Account Deletion Request."
8. Contact Information
If you have questions about this Deletion Policy or how we handle your data, please visit our website or contact us at:
eConnect Cards Support Team
Email: ContactUs@econnectcards.com
Address: 20403 FM 529, Suite 240, #45, Cypress, Texas 77433
Thank you for using eConnect Cards! Your privacy is important to us.
Note: By deleting your account, you acknowledge that you have read and understood the terms of this policy and that you consent to the permanent removal of your account and all associated data.